Matthew Clark

Whitby, Ontario, Canada
905 809 5388
matthew@matthewclark.ca


Education

University of Ontario Institute of Technology 2010 - 2015
  • B.Sc., Computer Science Co-Operative Education

Work Experience

Microsoft - Student Partner Sept 2014 - Present
  • Run events demonstrating Microsoft’s latest development software.
  • Promote Microsoft student opportunities on campus, DreamSpark, ImagineCup and Azure.
Geek Squad - Counter Intelligence Agent July 2014 - April 2015
  • Assist customers within the Precinct’s Standard Operating Platform (SOP).
  • Provide initial contact with clients and check in products for service.
  • Perform computer repairs and tuneups.
  • Facilitate in-store sales, upgrades, installations and service.
RBC - Service Management Analyst - Co-Op Jan 2013 - Dec 2013
  • Effectively communicate with clients for efficient problem resolution.
  • Created METRICS for our team based on our tickets.
  • Created a METRICS tool in ASP.NET and C# to make it easier to generate reports.
  • Updated frequently asked Questions and Knowledge bases for client and employee reference.
  • Created new processes to reduce steps in service requests.
  • Test new automated tools that will be released to our clients.
  • Presented new ideas and processes to team leaders.
RBC - Leo Alpha Mentor Jan 2013 - Aug 2013
  • Organize events for current Co-Op students at RBC.
  • Communicate events and opportunities to students at RBC.
  • Answer questions and guides students at RBC.
RBC - Technical Service Analyst - Co-Op May 2012 - Aug 2012
  • Provide timely, efficient processing of client requests while maintaining the security of the network.
  • Follow established administrative processes, to meet the requirements of customers.
  • Communicate new processes and procedures to customers, to ensure maximum quality service.
  • Identify problems and follow up with team leaders, to ensure quick resolution.

Competitions

  • RBC Next Great Innovator Challenge Champion 2013.
  • Microsoft Surface Classroom Design Challenge Winner.
  • Participated in the ACM-ICPC 2011 programming contest on the UOIT team.

Technical Skills

  • Linux Operating Systems
  • Git
  • Coding Experience With:
    • C++
    • C#
    • Java
    • ASP.NET
    • VB.NET
    • HTML5
    • JavaScript
    • CSS
    • XAML
    • Android
    • Windows Phone

Interests and Projects

Hackathons
  • I have participated in many Hackathons over the past few years and would like to continue to participate in them.
Traveling
  • I enjoy travelling, over the past few years I have backpacked across Europe and toured across Japan.
Technology
  • I am always keeping up to date with the latest technologies, I am very interested in where the field is going as it is constantly changing.
Undergraduate Thesis
  • I am currently working on my undergraduate thesis which will allow people to communicate through drawing images.

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